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Policies here at Minerva

Cancelation and No-Show Policy

We understand that life can sometimes present unexpected circumstances that may require you to reschedule or cancel your acupuncture or massage appointment. To ensure the smooth operation of our practice and accommodate the needs of all our clients, we have established the following cancellation and no-show policy:

  1. Cancellation: If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice. This allows us to offer the appointment slot to another client who may be in need of services. Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.

  2. No-Show: A "no-show" occurs when a client fails to arrive for a scheduled appointment without prior notice. In the event of a no-show, the client may be charged a fee equivalent to the full cost of the missed appointment. This is at the discretion of the therapist whether you are charged.

We understand that emergencies and unforeseen circumstances may arise, and exceptions to this policy may be made on a case-by-case basis at the discretion of our clinic. We appreciate your cooperation in adhering to our cancellation and no-show policy, as it allows us to better serve all of our clients effectively. If you have any questions or concerns regarding this policy, please feel free to contact us. Thank you for your understanding and support.

Health Information Disclaimer

The information provided on this website is for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information found on this website. Reliance on any information provided on this website is solely at your own risk. The owners, administrators, and contributors of this website do not endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the website. Opinions expressed by contributors to this website are solely their own and do not necessarily reflect the opinions of the website owners or administrators.

Safety and Consent Policy

At Minerva, your safety and comfort are our top priorities. Before receiving any acupuncture treatment, we want to ensure that you are fully informed and comfortable with the process. Please review the following safety and consent policy:

  1. Informed Consent: Before undergoing any acupuncture treatment, you will be provided with information about the treatment process, including the insertion of thin, sterile needles into specific acupuncture points on your body. You will have the opportunity to ask questions and express any concerns you may have before providing your consent to proceed with the treatment.

  2. Safety Precautions: Our acupuncturists adhere to strict hygiene and safety protocols to minimize the risk of infection and ensure a clean and safe treatment environment. All needles and equipment used during treatments are sterile and disposable, and proper sanitation measures are followed before and after each session.

  3. Health Assessment: Before your first acupuncture session, you will be asked to complete a comprehensive health assessment to provide us with information about your medical history, current health concerns, and any medications or treatments you may be undergoing. This information helps us tailor the treatment to your specific needs and ensures your safety during the session.

  4. Communication: Throughout the treatment session, we encourage open communication between you and your acupuncturist. If you experience any discomfort, pain, or unusual sensations during the treatment, please don't hesitate to speak up. Your acupuncturist will adjust the treatment as needed to ensure your comfort and safety.

  5. Emergency Procedures: While acupuncture is generally considered safe, rare adverse events may occur. In the event of a medical emergency or adverse reaction during the treatment session, your acupuncturist is trained to respond promptly and appropriately. Emergency medical services will be contacted if necessary.

  6. Confidentiality: Your privacy and confidentiality are paramount. Any information shared during consultations or treatment sessions will be kept confidential in accordance with applicable laws and professional ethical standards.

By agreeing to receive acupuncture treatment at Minerva, you acknowledge that you have read and understood this safety and consent policy and agree to comply with its provisions. If you have any questions or concerns about this policy, please don't hesitate to contact us. Thank you for entrusting us with your care.

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